Terms of Service
Engagement terms of service.
These terms describe the engagement model Interrupt L.L.C. operates. Every active client signs a specific engagement agreement; these public terms summarize the shape of that agreement in plain language and govern the operation of this marketing website for visitors. For the exact contractual terms of a specific engagement, consult the signed engagement letter.
Website terms
The interrupt.llc website and its subdomains are provided informationally. Content on this site describes Interrupt L.L.C.'s services, methodology, and engagement model. Nothing on this site constitutes a binding contract; engagements are formed via a separate signed engagement agreement. Content may be updated, revised, or removed without notice. Every effort is made to keep content accurate and current.
Trademark references on this site are used per nominative fair use — product identification, minimal use, no implication of endorsement. All trademarks remain the property of their respective holders. Interrupt L.L.C., the logo, and the INTERRUPT wordmark are property of Interrupt L.L.C., a Florida limited liability company.
Engagement scope and deliverables
Each engagement has a specific scope documented in the engagement letter. Audit engagements produce a written audit report deliverable. Implementation engagements produce specific deliverables enumerated in the engagement letter (for example: schema.org LocalBusiness graph implemented and validated in Google Rich Results Test, Core Web Vitals LCP below the 2.5-second threshold on listed page templates, Google Business Profile verified for listed locations). Retainer engagements deliver ongoing activities enumerated in the engagement letter.
Scope changes mid-engagement are addressed via a scope-change memo appended to the engagement letter. No silent scope expansion or reduction. If observed conditions after engagement start differ materially from pre-engagement scoping (for example, undisclosed infrastructure or additional properties discovered during audit), scope implications are discussed and documented in writing before proceeding.
Payment terms
Payment terms — invoice schedule, milestone breakdown, accepted payment methods, and net terms — are specified in the engagement letter for each engagement and agreed before work starts. Florida is the jurisdiction for the underlying LLC; applicable out-of-state taxes are the client's responsibility.
Intellectual property
Work product delivered to clients (audit reports, merged pull requests against client codebases, schema graphs emitted in client-owned production HTML, configured Google Business Profile listings) is client property upon payment per the engagement letter. Interrupt retains ownership of methodology, tooling, internal templates, and general expertise. Any marketing reference to an engagement requires the client's prior consent per the engagement letter's confidentiality provisions.
Client confidential information is treated per the mutual NDA signed at engagement start. Client-specific data, code, and engagement outcomes are confidential.
Warranty and liability
Interrupt L.L.C. warrants that work product will be delivered with professional skill and care consistent with industry practice. Specific ranking outcomes, specific traffic outcomes, or specific business outcomes are not warranted — outcomes depend on variables outside Interrupt's control including competitive landscape, algorithm updates, client's own product-market fit, and client actions taken independently. Technical correctness of delivered work is warranted (schema.org validates, Core Web Vitals thresholds met where measurable, pull requests compile and pass CI).
Liability is limited to the fees paid for the specific engagement. Consequential damages, lost profits, and indirect damages are excluded. Force-majeure events and third-party-platform changes (Google algorithm updates, Cloudflare outages, LLM provider changes) are outside Interrupt's control.
Governing law and dispute resolution
These terms and any engagement agreement are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Venue for any dispute is Palm Beach County, Florida. The parties agree to attempt good-faith resolution of disputes through direct discussion for at least 30 days before initiating formal proceedings. If discussion does not resolve the dispute, either party may seek mediation before litigation.
Our approach
Scope in writing
Every engagement has a signed engagement letter documenting specific scope, deliverables, price, and timeline. No silent scope changes.
Deliverables-oriented
Audit report, merged pull requests, validated schema graphs, configured platform profiles — specific measurable outputs. Not hourly time-billing or dashboards as deliverables.
IP clear
Work product is client property upon payment per the engagement letter. Methodology and tooling are Interrupt property. Mutual NDA protects confidential information.
Outcome honesty
Technical correctness of delivered work is warranted. Specific ranking or traffic outcomes are not warranted — those depend on variables outside any single vendor's control.
Payment in engagement letter
Payment schedule, invoice structure, and accepted methods specified in each engagement letter and agreed before work starts.
Florida jurisdiction
Florida L.L.C. Governing law: State of Florida. Venue: Palm Beach County. Good-faith resolution then mediation before litigation.
Frequently asked questions
Can I cancel an engagement mid-flight?
Are specific ranking results warranted?
What if there's a dispute?
Do you sign custom engagement terms?
Questions about engagement terms?
Email uplink@interrupt.llc with specific questions about engagement terms. For most inquiries, the scoping call addresses engagement-letter questions directly.
Start a scoping call